Social Media Management Best Practices and Tools

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In today’s fast-paced digital world, social media has become essential for businesses, organizations, and individuals. With billions of users across various platforms, social media provides an unparalleled opportunity to connect with customers, build brand awareness, and drive growth.

However, managing social media effectively requires a strategic approach, a deep understanding of each platform, and the ability to adapt to an ever-changing landscape.

In this blog, we will explore best practices for social media management, discuss some of the top tools available to help streamline your efforts and delve into the challenges that often arise when managing social media accounts. By implementing these tips and strategies, you can maximize the impact of your social media presence and achieve your desired results.

Best Practices for Social Media Management

1. Set clear goals and objectives

Before diving into social media management, it’s crucial to establish clear goals and objectives for your online presence. These goals should align with your overall business or personal objectives and serve as a roadmap for your social media strategy. Some common goals include increasing brand awareness, driving website traffic, generating leads, or boosting customer engagement.

2. Identify your target audience

The most important factor of social media management is understanding the audience your brand caters to and tailoring your content to their requirements. By tailoring your content to your target audience, you can attract and retain followers who are genuinely interested in your brand.

3. Choose the right platforms

Not all social media platforms are created equal, and selecting the most relevant to your target audience and objectives is essential. You can focus on the platforms where your target audience is most active and where your content is most likely to resonate. For example, a B2B company might prioritize LinkedIn, while a fashion brand may succeed more on Instagram and Pinterest.

4. Develop a content strategy

A well-planned content strategy is the foundation of successful social media management. Your content should be a mix of promotional, educational, and entertaining posts that engage your audience and encourage them to interact with your brand. Please consider using a content calendar to plan your posts in advance and make sure that you have a consistent flow of high-quality content. Remember to incorporate a variety of formats, such as images, videos, and articles, to keep your audience engaged and interested.

Top Social Media Management Tools

Managing your social media presence effectively can be time-consuming and challenging, especially when dealing with multiple platforms and accounts. Fortunately, numerous social media management tools available to help streamline your efforts, save time, and improve your overall efficiency.

Here, we will explore ten top social media management tools, each with unique features and benefits.

1. Hootsuite

Hootsuite is a popular and comprehensive social media management tool that supports various platforms, including Facebook, Twitter, Instagram, LinkedIn, and Pinterest. Hootsuite allows you to manage your posts and run them through analytics for better insights. Hootsuite also offers team collaboration features, making it an excellent choice for businesses with multiple team members managing social media accounts.

2. Buffer

Buffer is a user-friendly social media management tool that schedules and publishes content across various platforms, such as Facebook, Twitter, Instagram, LinkedIn, and Pinterest. Buffer’s intuitive interface makes it easy to plan and schedule your posts, ensuring a consistent posting schedule. Buffer also provides analytics to help you track your social media performance and optimize your strategy.

3. Sprout Social

Sprout Social is an all-in-one social media management platform that offers a wide range of features, including post-scheduling, engagement tracking, and analytics. With its powerful social listening and monitoring capabilities, Sprout Social allows you to stay on top of conversations and mentions related to your brand. Additionally, its CRM features enable you to build and maintain strong relationships with your audience.

4. Agorapulse

Agorapulse is a comprehensive social media management tool that supports Facebook, Twitter, Instagram, LinkedIn, and YouTube. Agorapulse gives the command in your hands and allows you to manage social media posts and analyze data and trends. Its unique inbox feature will enable you to manage all your social media messages and mentions in one place, ensuring you never miss a meaningful conversation.

5. Sendible

Sendible is a powerful social media management tool for agencies and businesses managing multiple clients or accounts. Sendible can help generate in-depth reports to showcase your social media performance and also help you with post-scheduling. Sendible also offers content recommendation features, helping you discover and curate high-quality content for your audience.

6. Later

Later is a popular social media tool that works across platforms. With Later, you can plan and schedule your social media catalog, posts, stories, and IGTV videos and analyze your performance with detailed analytics. Later’s visual content calendar makes planning your Instagram grid easy and ensures a cohesive aesthetic.

7. SocialBee

SocialBee is a social media management tool focusing on content curation and evergreen post recycling. With its content categories and scheduling features, SocialBee helps you maintain a consistent posting schedule with a mix of promotional, educational, and entertaining content. SocialBee supports Facebook, Twitter, LinkedIn, and Pinterest and integrates with other tools like Buffer and Hootsuite for post-scheduling.

8. Tailwind

Tailwind is a specialized social media management tool for Pinterest and Instagram, offering post scheduling, analytics, and content discovery features. With Tailwind, you can optimize your Pinterest boards and pins for maximum engagement and reach and plan and schedule your Instagram posts to achieve a visually appealing grid.

9. Planoly

Planoly is another Instagram-focused social media management tool offering post-scheduling, grid planning, and analytics features. With its drag-and-drop interface, Planoly makes it easy to plan and visualize your Instagram grid, ensuring a cohesive aesthetic and a consistent posting schedule.

10. Crowdfire

Crowdfire is a social media management tool that supports Facebook, Twitter, Instagram, LinkedIn, and Pinterest. With Crowdfire, you discover and curate content, monitor social media performance, and schedule all upcoming posts. Crowdfire also offers features such as competitor analysis and content recommendations, helping you stay ahead of the curve and keep your audience engaged.

Choosing the right social media management tool for your needs can save time, improve your efficiency, and ensure a consistent and effective social media presence.

Challenges of Social Media Management

Managing social media accounts can be a rewarding and impactful, but it also comes with its fair share of challenges. By identifying these challenges and developing strategies to overcome them, you can ensure your social media efforts remain effective and successful. Here are five common challenges social media managers face and how to tackle them.

1. Time management

One of the most significant challenges in social media management is finding the time to create, schedule, and monitor content consistently. With multiple platforms to manage and a constant need for fresh content, it can be easy to feel overwhelmed.

Solution: Utilize social media management tools to streamline your processes, automate scheduling, and save time. Also, could you set aside dedicated time each day or week to focus on your social media tasks, and prioritize the most critical tasks to ensure they are completed efficiently?

2. Staying up-to-date with platform changes

Social media platforms constantly evolve, with new features, algorithms, and best practices emerging regularly. Keeping up with these changes can be challenging, but staying informed is essential to maintain an effective social media presence.

Solution: Allocate time to read industry news, follow social media experts, and participate in relevant online communities. By staying informed about the latest trends and platform updates, you can adapt your strategies accordingly and make sure your social media efforts remain effective.

3. Managing multiple accounts and platforms

Managing multiple social media accounts across various platforms can be daunting, especially when trying to maintain a consistent brand voice and message.

Solution: Use social media management tools that support multiple platforms and accounts, allowing you to manage your entire social media presence from a single dashboard. This will help you stay organized, save time, and ensure consistency across all your accounts.

4. Creating and curating high-quality content

Producing a steady stream of engaging, relevant, and high-quality content is crucial to maintaining a solid social media presence. However, consistently developing new ideas and creating content can take time and effort.

Solution: Develop a content strategy that includes various content types and formats, such as articles, videos, images, and user-generated content. Use content curation tools and follow industry influencers to discover and share relevant content with your audience. Additionally, consider collaborating with team members or outsourcing content creation to ensure a consistent flow of high-quality content.

5. Handling negative feedback and crises

Negative feedback and crises are inevitable in the world of social media. Handling these situations can significantly impact your brand’s reputation and audience perception. There must be a proper technique to manage social media feedback and negative criticism. It would be best if you were ready to accept that things can go wrong, and you should ideally move towards damage control when that happens.

Solution: Develop a plan for handling negative feedback and crises, including guidelines for responding to comments, addressing issues, and escalating problems when necessary. Please train your team members to handle these situations professionally and empathetically, and closely monitor your social media accounts to promptly identify and address potential issues.

By recognizing and addressing these challenges, you can ensure your social media management efforts remain effective, efficient, and successful in achieving your goals.

Conclusion

Social media management is an essential aspect of modern marketing and communication strategies. By setting clear goals, understanding your target audience, choosing the right platforms, developing a content strategy, utilizing social media management tools, and addressing the challenges that come with managing multiple accounts, you can maximize the impact of your social media presence and achieve your desired results.

Remember that social media is an ever-changing landscape, and staying informed about new trends, platform updates, and best practices is crucial for maintaining an effective and engaging social media presence. By continuously adapting your strategies and learning from your analytics, you can ensure your social media efforts contribute to the growth and success of your brand or organization.

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Preventing your emails from ending in the spam folder requires proactive measures to ensure proper email deliverability. Here are several strategies you can implement to improve the chances of your emails reaching the recipients’ inboxes:

  1. Use a reputable email service provider: Choose a reliable email service provider (ESP) with a good email deliverability reputation. Popular ESPs often have robust systems to reduce the likelihood of your emails being marked as spam.
  2. Build a quality email list: Use opt-in methods to grow your email list, ensuring subscribers have been given explicit permission to receive emails from you. Avoid purchasing or renting email lists, as they often contain outdated or invalid addresses, increasing the chances of your emails being flagged as spam.
  3. Authenticate your email domain: Implement Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting, and Conformance (DMARC) protocols to verify your domain’s authenticity. These authentication methods help email servers recognize your emails as legitimate and reduce the risk of being marked as spam.
  4. Avoid suspicious content and formatting: Craft your emails with relevant and valuable content, avoiding excessive use of capital letters, exclamation marks, or spam trigger words (e.g., “free,” “guaranteed,” and “discount”). Additionally, be mindful of your HTML formatting and avoid using suspicious coding or hidden text.
  5. Monitor your sender reputation: Keep an eye on your email sender reputation by regularly checking your deliverability metrics and spam complaint rates. Maintaining a good sender reputation is crucial for inbox placement. If your reputation deteriorates, take immediate action to identify and rectify any issues.
  6. Personalize your emails: Address your recipients by name and tailor your content to their preferences or previous interactions whenever possible. Personalization demonstrates that your emails are relevant and legitimate, increasing their chances of being delivered to the inbox.
  7. Provide clear opt-out options: Ensure that your emails include a visible and easy-to-use unsubscribe link. Giving recipients a straightforward way to opt out reduces the likelihood of them marking your emails as spam.
  8. Test your emails: Before sending out large-scale email campaigns, conduct tests to check if they are being delivered to the inbox or spam folder. This allows you to identify potential issues and make necessary adjustments before reaching a wider audience.
  9. Maintaining a healthy engagement rate: High engagement rates (opens, clicks, replies) signal to service providers that recipients want your emails. Encourage engagement by delivering valuable content and maintaining regular communication with your subscribers.
  10. Manage spam complaints promptly: If recipients mark your emails as spam, take immediate action. Remove complaining recipients from your list and investigate the reasons behind the complaints to prevent similar issues in the future.

By implementing these strategies, you can significantly reduce the chances of your emails being flagged as spam and increase the likelihood of reaching your intended recipients’ inboxes. Stay current with email best practices and adapt your approach as needed.

Personalizing email content can significantly increase engagement and improve the effectiveness of your email marketing campaigns. Here are some creative ways to personalize email content and enhance engagement:

  1. Use recipient’s name: Addressing the recipient by their name in the email subject line and throughout the content creates a sense of familiarity and personal connection.
  2. Segment your email list: Divide your email list into smaller segments based on various criteria such as demographics, preferences, purchase history, or engagement levels. This allows you to send targeted emails with content that is more relevant to each segment.
  3. Dynamic content: Utilize dynamic content within your emails to display different sections or offers based on the recipient’s preferences, behavior, or demographic information. This can be done by setting up conditional rules in your email marketing software.
  4. Personalized recommendations: Analyze the recipient’s previous purchases or browsing history to provide personalized product recommendations or suggestions that align with their interests and preferences.
  5. Behavioral triggers: Set up automated email triggers based on specific user actions or behaviors. For example, they sent a follow-up email with additional information or a special offer to someone who abandoned their shopping cart or viewed a particular product on your website.
  6. Location-based offers: Tailor your email content to include location-specific offers, events, or news relevant to the recipient’s location. This makes the email feel more personalized and targeted.
  7. User-generated content: Incorporate user-generated content, such as testimonials, reviews, or social media posts, into your email campaigns. Highlighting customer experiences and feedback adds authenticity and personalization to your emails.
  8. Countdown timers and urgency: Create a sense of urgency by including countdown timers or limited-time offers in your emails. This encourages recipients to take immediate action, increasing engagement and conversions.
  9. Personalized subject lines: Craft subject lines that resonate with the recipient’s interests or previous interactions. Consider using their recent purchase, location, or specific preferences to grab their attention and entice them to open the email.
  10. Surveys and feedback requests: Engage your audience by asking for their opinions and feedback through email surveys or feedback requests. This shows that you value their input and encourage interaction.

Just to remind you, personalization goes beyond just using the recipient’s name. The more relevant and tailored your email content is to each individual, the higher the chances of increased engagement and conversion.

Segmenting your email marketing list is an effective strategy for delivering targeted campaigns to specific groups of subscribers. Here are steps to help you segment your email list:

  1. Define Your Segmentation Criteria: Start by identifying the most relevant criteria to your business and marketing goals. This can include demographic information (age, gender, location), customer behavior (purchase history, engagement level), or specific interests.
  2. Collect Relevant Data: Please ensure you have the necessary data to segment your list effectively. This may involve collecting information through signup forms, surveys, or tracking user interactions on your website or previous email campaigns.
  3. Use an Email Marketing Platform: Choose an email marketing platform with robust segmentation capabilities. Platforms like Mailchimp, Constant Contact, or Campaign Monitor provide features that allow you to segment your list based on different criteria.
  4. Create Segments: Using your chosen email marketing platform, create segments based on your defined criteria. For example, you can create segments for different age groups, customers who have purchased in the last month, or subscribers interested in a specific product category.
  5. Tailor Your Campaigns: Once your segments are defined, create targeted email campaigns that cater to each segment’s specific needs and interests. Customize the content, messaging, and offers to resonate with each group, increasing the likelihood of engagement and conversion.
  6. Monitor and Refine: Regularly analyze the performance of your segmented campaigns. Monitor open rates, click-through rates, and conversions for each segment. Use the insights gained to refine your segmentation strategy and optimize future campaigns.

To remind you, effective segmentation requires ongoing data collection, analysis, and adaptation. Continuously monitor and update your segments based on changing customer behaviors and preferences. This iterative approach will help you deliver more relevant and personalized email campaigns, leading to higher engagement and better results.

Several types of email campaigns are known to be highly effective for engagement and conversions. Here are some examples:

  1. Welcome Email Series: A series of emails sent to new subscribers to introduce your brand, set expectations, and provide valuable information. This campaign helps establish a positive relationship from the start.
  2. Newsletter Campaigns: Regular newsletters keep subscribers informed about your latest content, product updates, industry news, or exclusive offers. They provide ongoing value and maintain engagement with your audience.
  3. Abandoned Cart Emails: These campaigns target customers who have added items to their shopping carts but still need to complete the purchase. Reminders, personalized recommendations, or limited-time discounts can encourage them to return and complete their purchase.
  4. Re-Engagement Campaigns: Sent to inactive subscribers, these campaigns aim to rekindle their interest and encourage them to re-engage with your brand. Offers, surveys, or exclusive content can help reignite their interest and bring them back into the fold.
  5. Upsell and Cross-sell Campaigns: These campaigns promote related or upgraded products to existing customers. By leveraging their purchase history or preferences, you can suggest complementary items that meet their needs and encourage additional purchases.
  6. Seasonal or Holiday Campaigns: Timely campaigns that align with holidays, special occasions, or seasonal trends can capture attention and boost conversions. Offer exclusive promotions, limited-time discounts, or themed content to leverage the holiday spirit.
  7. Personalized Recommendation Campaigns: Based on customer behavior, purchase history, or browsing patterns, these campaigns offer tailored product recommendations. Personalization creates a sense of relevance and increases the likelihood of conversions.
  8. Birthday or Anniversary Campaigns: By sending personalized emails with special offers or discounts on customers’ birthdays or anniversary dates, you can enhance customer loyalty and encourage repeat purchases.
  9. Review and Testimonial Campaigns: These campaigns encourage customers to leave reviews or provide testimonials about their experience with your products or services. Social proof enhances credibility and influences potential customers.
  10. Event Invitations: If you host or participate in industry events, webinars, or workshops, sending targeted emails to invite subscribers can generate interest and drive attendance.

Remember, the effectiveness of email campaigns depends on factors such as audience preferences, industry, and your specific goals. It’s essential to continually test, analyze results, and optimize your campaigns based on data-driven insights to maximize engagement and conversions.

Improving email open and click-through rates is essential for a successful email marketing campaign. Here are some effective strategies to boost engagement:

  1. Craft Compelling Subject Lines: Create attention-grabbing subject lines that pique curiosity, evoke emotion, or offer value. Keep them concise, personalized, and relevant to the content of your email.
  2. Personalize Your Emails: Use recipient’s names and segment your email list to deliver more targeted and personalized content. Tailoring your messages to specific interests or demographics increases relevance and engagement.
  3. Optimize Email Design: Ensure your emails are visually appealing, mobile-responsive, and easy to read. Use clear headings, short paragraphs, bullet points, and eye-catching visuals to enhance readability.
  4. Segment Your Email List: Divide your email list into segments based on demographics, past purchase behavior, or engagement level. Send targeted emails to each segment with content that matches their interests and needs.
  5. Send at the Right Time: Experiment with different send times to determine when your audience will most likely engage with your emails. Analyze open and click-through rates to identify the optimal timing for your campaigns.
  6. Use A/B Testing: Test different elements of your emails, such as subject lines, CTAs, or visuals, to identify what resonates best with your audience. A/B testing helps you make data-driven decisions to optimize your email campaigns.
  7. Clear and Compelling Call-to-Action (CTA): Make sure your CTAs stand out and are easy to click. You can use some actionable language, create a sense of urgency, and place your CTAs strategically within your email.
  8. Improve Email Deliverability: Maintain a clean email list by regularly removing inactive or bounced email addresses. Monitor your sender reputation, use a reputable email service provider, and follow email marketing best practices to ensure your emails land in the inbox.
  9. Provide Valuable Content: Offer valuable and relevant content to your subscribers. Provide educational resources, exclusive offers, or personalized recommendations to keep them engaged and eager to open your emails.
  10. Optimize for Mobile: With a growing number of people checking emails on mobile devices, ensure your emails are mobile-responsive. Test your emails across various devices and email clients to provide a seamless experience.
  11. Encourage Social Sharing: Include social sharing buttons in your emails to encourage subscribers to share your content with their networks. This can expand your reach and attract new subscribers.
  12. Continuously Analyze and Refine: Monitor and analyze your email metrics, including open rates, click-through rates, conversions, and unsubscribes. Identify patterns, learn from your data, and make adjustments to optimize future campaigns.

By implementing these strategies and continuously optimizing your email marketing efforts, you can improve your email open and click-through rates, leading to higher engagement and better results.

Growing an email list is crucial for a successful email marketing strategy. Here are some best practices to help you expand your email list:

  1. Create Compelling Opt-In Incentives: Offer valuable incentives to encourage visitors to subscribe to your email list. This could include exclusive content, discounts, free resources, or access to a members-only area. Ensure the incentive is relevant to your target audience and provides genuine value.
  2. Use Clear and Visible Opt-In Forms: Place opt-in forms prominently on your website, blog, or landing pages. Make them visually appealing and easy to fill out. Communicate the benefits of subscribing and set expectations for the type and frequency of emails subscribers receive.
  3. Implement Pop-up or Slide-in Opt-In Forms: Consider using pop-up or slide-in forms to capture visitor attention and prompt them to subscribe. Use exit-intent pop-ups that trigger when a visitor is about to leave your site.
  4. Leverage Social Media: Utilize your social media channels to promote your email list. Create compelling posts highlighting the benefits of subscribing and provide a link to your sign-up page. You can also run social media contests or giveaways that require email sign-up for entry.
  5. Use Gated Content: Offer premium content such as e-books, whitepapers, or webinars and gate them behind an email sign-up form. This encourages visitors to provide their email addresses in exchange for valuable information.
  6. Optimize Landing Pages: Create dedicated landing pages with persuasive copy and a strong call-to-action to encourage visitors to subscribe. Remove distractions and focus solely on the sign-up process.
  7. Collaborate with Partners: Partner with influencers, complementary brands, or industry experts to cross-promote each other’s email lists. This can help you tap into new audiences and expand your reach.
  8. Collect Emails at Offline Events: If you attend trade shows, conferences, or other offline events, allow attendees to subscribe to your email list. Use physical sign-up sheets or QR codes that lead to an online sign-up form.
  9. Run Referral Programs: Encourage your current subscribers to refer their friends or colleagues to join your email list. Offer incentives, such as discounts or exclusive content, for successful referrals.
  10. Optimize for Mobile: Ensure your email sign-up forms and landing pages are mobile-responsive. With the increasing use of mobile devices, providing a seamless experience for mobile users is crucial.
  11. Please promote your Email List in your Email Signature: Include a link to your sign-up page in your email signature. This allows every email you send to serve as a potential opportunity to grow your list.
  12. Provide Multiple Subscription Options: Offer different subscriptions, such as a weekly newsletter, product updates, or special promotions. This allows subscribers to choose the content they are most interested in.

Following relevant data protection regulations and obtaining explicit consent from subscribers before adding them to your list is essential. Building a quality email list takes time and effort, so please focus on attracting engaged subscribers who genuinely want to hear from you.

Building an effective email marketing strategy requires careful planning and execution. Here are some critical steps to help you create a successful email marketing strategy:

  1. Define Your Goals: You can start by identifying your objectives. Determine what you want to achieve with your email marketing, whether it’s driving sales, increasing website traffic, promoting brand awareness, or nurturing customer relationships.
  2. Understand Your Audience: Develop a clear understanding of your target audience. Conduct market research, analyze customer data, and create buyer personas to understand their preferences, needs, and behaviors. This information will guide your content creation and segmentation strategies.
  3. Grow Your Email List: Focus on growing a high-quality email list of engaged subscribers. Offer valuable incentives, such as exclusive content, discounts, or free resources, to encourage people to sign up. To capture email addresses, use lead generation strategies like website opt-in forms, social media campaigns, and gated content.
  4. Segment Your Audience: Divide your email list into segments based on demographics, interests, purchase history, or engagement levels. Segmentation allows you to deliver personalized and relevant content to different groups, increasing engagement and conversion rates.
  5. Create Compelling Content: Develop engaging and valuable content that resonates with your audience. Craft attention-grabbing subject lines, write concise and compelling copy, and incorporate visuals that enhance your message. Experiment with different content types, such as newsletters, product updates, educational content, or promotional offers, to keep your emails diverse and exciting.
  6. Design Mobile-Responsive Templates: Optimize your email templates for mobile devices since many subscribers read emails on smartphones and tablets. Please make sure your emails are visually appealing, easy to read, and have clear calls-to-action (CTAs) clickable on mobile devices.
  7. Automate Campaigns: Implement email automation to streamline and personalize your communications. Use automation tools to send welcome emails, birthday greetings, abandoned cart reminders, or nurture sequences based on subscriber actions or triggers. Automation saves time, enhances customer experience, and allows for targeted messaging.
  8. Test and Optimize: Continuously test different elements of your emails, such as subject lines, CTAs, design, or send times. A/B testing can help you identify what resonates best with your audience and optimize your campaigns for better results. Analyze key metrics like open rates, click-through rates, conversions, and ROI to measure the effectiveness of your email marketing efforts.
  9. Maintain Compliance: Familiarize yourself with email marketing laws and regulations, such as the CAN-SPAM Act and GDPR. Ensure you have the permission to send emails and include an easy opt-out option in every email to promptly comply with unsubscribe requests.
  10. Monitor and Analyze Results: Regularly track and analyze the performance of your email campaigns. Use email marketing analytics tools to gain insights into subscriber behavior, campaign effectiveness, and ROI. Adjust your strategy based on data-driven insights to improve future campaigns.

Please remember that building an effective email marketing strategy is an ongoing process. Continuously refine your approach, adapt to changing market trends, and stay connected with your audience to maximize the impact of your email marketing efforts.

How much is active campaign?

  1. Lite Plan: Starting at $9 per month for up to 500 contacts.
  2. Plus Plan: Starting at $49 per month for up to 500 contacts.
  3. Professional Plan: Starting at $129 per month for up to 500 contacts.
  4. Enterprise Plan: Custom pricing available for larger businesses with higher contact needs.

Please note that these prices and plans may vary depending on the specific features, number of contacts, and any additional add-ons or customization options. It’s always recommended to visit ActiveCampaign’s official website or contact their sales team for the most accurate and updated pricing information.

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